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Communicating by Telephone


This course will cover the do’s and don’ts of communicating by telephone. It will provide proven telephone techniques for improving all parts of a telephone conversation, from giving a greeting to ending the call.



  • Introduction
  • Beginning Conversations
  • Telephone Conversations
  • Ending Conversations
  • Summary

Communicating by Telephone

  • 1 Hour/ .1 CEU


    At the end of this lesson, you will be able to:

    • IDENTIFY telephone techniques for making a good first impression.
    • IDENTIFY actions that improve telephone conversations.
    • IDENTIFY ways of concluding business calls politely.
  • Reminder

    Enrollment in this course expires in 12 months from the date of payment.

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