This lesson defines conflict and conflict resolution. It identifies conflict sources and their components. It discusses workplace conflicts and identifies problem-solving tools and techniques used to resolve them. Communication skills required in managing and resolving conflict are addressed.
- Conflict Basics
- Workplace Conflicts
- Managing Conflict
Conflict Resolution Strategies
1 Hour/ .1 CEU
At the end of this lesson, you will be able to:
- IDENTIFY conflict sources and components.
- IDENTIFY types of workplace conflict and how to avoid each.
- RECALL tools and techniques used to manage and resolve conflict.
Enrollment in this course expires in 12 months from the date of payment.