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Conflict Resolution Strategies


This lesson defines conflict and conflict resolution. It identifies conflict sources and their components. It discusses workplace conflicts and identifies problem-solving tools and techniques used to resolve them. Communication skills required in managing and resolving conflict are addressed.



  • Introduction
  • Conflict Basics
  • Workplace Conflicts
  • Managing Conflict
  • Summary

Conflict Resolution Strategies

  • 1 Hour/ .1 CEU


    At the end of this lesson, you will be able to:

    • IDENTIFY conflict sources and components.
    • IDENTIFY types of workplace conflict and how to avoid each.
    • RECALL tools and techniques used to manage and resolve conflict.
  • Reminder

    Enrollment in this course expires in 12 months from the date of payment.

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